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Order testing and collect results in the portal.

LUMINA runs on Confident LIMS. One login covers ordering, sample manifests, live status, and every certificate of analysis we publish for you.

New clients

We open your account for you.

Confident access is issued by invitation. Once your paperwork is in place, our team emails you a link to create your login — so getting started begins with a conversation.

STEP 01

Tell us what you need tested

Call or send us a note with your products, volumes, and timeline. We'll quote your compliance packages.

STEP 02

Paperwork and approval

We countersign a service agreement, collect your W-9 and billing details, and approve the account on our side.

STEP 03

Your invite link arrives

We email a link to create your Confident login. From then on you order, track, and download COAs yourself.

Request an account Or call +1 (339) 233-4726 and ask for sales.
Before you order

What your first order requires.

Confirm each of these before you begin. A missing detail will delay your submission.

An active Massachusetts license

Your license number is required on every order, and samples are logged against it.

Your Metrc API key

Optional, but it lets you pull samples straight from Metrc. You enter it once and Confident remembers it.

Sample details

Batch identifiers, gross weight, and — for extracts and concentrates — the solvents used in processing.

Enough material

See the minimum amounts below. Short samples cannot be run and will hold up the order.

Step by step

How to place an order in Confident.

Nine steps from login to a signed chain of custody. If anything looks different on your screen, call us and we'll walk through it with you.

01

Log in at accounts.confidentlims.com

Use the login you created from the invite link our team sent you.

Adding a colleague

Your account admin can add team members under Settings › Organization › Team › Add New User, with the access level each person needs. No need to come back to us for that.

02

Open “New lab order”

You'll find it in the navigation at the top left of the dashboard.

03

Select LUMINA Testing Laboratories

Choose us from the lab list and click Place Order.

04

Add your samples

Pull them from Metrc or enter them manually.

  • From Metrc: select the applicable cannabis license, then choose your samples.
  • Manually: choose the applicable license and complete every required field, including gross weight and solvents used.
Where to find your Metrc API key

Log in to Metrc and open the user profile dropdown at the very top right of the page. Once the key is entered in Confident, you shouldn't need to enter it again for future orders.

05

Choose your testing package

Select one or more packages for each sample.

  • Full compliance options marked “Submit order for quote” carry the price already agreed on your account.
  • Check the minimum sample amounts listed at the bottom of the screen before you continue.
06

Choose pickup or drop-off

We offer both. Click continue and pick one — if you choose pickup, we'll reach out with the schedule once your order is confirmed.

07

Review everything

Click continue and read the summary carefully. Corrections are far easier before submission than after.

08

Submit the order

Your samples now appear in our intake queue, and in yours.

09

Print and sign your Chain of Custody

Find it under the order actions dropdown. Send the signed copy along with your Metrc manifest at pickup or drop-off.

Don't skip this one

A sample that arrives without a signed chain of custody cannot be logged in, which delays the whole order.

After you submit

What the portal does for you from here.

Order updates and results post to your Confident account as they happen — no waiting on an email from us to know where a sample stands.

1

Track status live

Follow each sample from intake through analysis to published result.

2

Download COAs

Certificates post to the portal the moment they publish, with shareable links and QR codes.

3

Print labels and QR codes

Generate compliant labels straight from a completed order.

4

Review history and analytics

Compare results across batches and cultivars, and pull up any past report.

Sample requirements

Minimum weights by assay.

All weights in grams. Pull at least the total for the matrix you're submitting — a short sample cannot be run, and the order waits until replacement material arrives.

All weights in grams
Finished plant material
Unprocessed plant material
Oils & concentrates
Infused products
Cannabinoids
0.25
0.25
0.25
0.25
Terpenes
0.5
0.5
0.5
0.5
Heavy Metals
0.25
0.25
0.25
Pesticides
0.5
0.5
Mycotoxins
0.5
0.5
0.5
0.5
Microbiological
1
1
1
1
Residual Solvents
N/A
0.02
Vitamin E Acetate
N/A
0.5
Total for a full compliance panel
3
3
3.02
2.25
Vape cartridges

When testing vapes, heavy metals and vitamin E acetate must be tested directly from the cartridge to meet regulatory compliance requirements.

Pricing

Package pricing isn't published here. Contact sales for a current pricing sheet, and your agreed prices will appear on your quotes in the portal.

Rush testing

Need a result sooner?

Expedited turnaround is available on most assays, subject to instrument scheduling on the day. Call us before you submit rather than after — once a batch is queued, moving it forward is harder.

Tell us the batch, the panel you need, and the date you're working toward, and we'll tell you honestly whether we can hit it.

Retests and questions

If a result surprises you.

Call before you re-pull material. We'll walk you through the method, the QC that ran alongside your sample, and the raw data behind the number — often that conversation answers it without a retest.

If a retest is warranted, we'll tell you what we'd want to see and how quickly we can run it.

Notice of conformity and decision rule

Need an account set up?

Request an account